Terms of Service

Welcome to Sim Store. By purchasing our products or using our website, you agree to comply with and be bound by the following Terms of Service.

  1. Service Overview & Relationship with Tello Mobile
    Sim Store is an independent reseller/facilitator of Tello Mobile US SIM cards, eSIM profiles, and plan management services. We are not directly owned by Tello Mobile.
  2. Network Coverage & Service Availability Disclaimers
  • Mobile coverage and service speeds depend on Tello Mobile’s US underlying carrier network. We do not guarantee uninterrupted mobile coverage, signal strength, or specific data speeds in all areas.
  • International roaming, Wi-Fi Calling, and SMS functionality outside the United States are subject to Tello’s network policies, proper device configuration, and local internet infrastructure.
  1. OTP & 2FA Verification Responsibility
  • Our SIM products provide active US phone numbers capable of receiving standard SMS text messages.
  • We DO NOT guarantee that specific third-party applications or financial platforms (e.g., banks, WhatsApp, PayPal, OpenAI, social media networks) will accept Tello numbers for One-Time Password (OTP) or Two-Factor Authentication (2FA) verification. Third-party platforms enforce independent security algorithms and VoIP/virtual number blocks that are outside our control.
  • No refunds will be issued if a third-party app or platform refuses to send an SMS to your allocated US number.
  1. Payments & Management Services
  • All payments are processed securely in USD ($) via supported gateways (PayPal, Paystack/Flutterwave).
  • Customers utilizing our Managed Refill Service authorize us to process plan renewals on their behalf based on the package selected at checkout.
  1. User Conduct
    Products purchased from Sim Store must not be used for illegal activities, fraudulent account creations, spam, or abusive communications.