At Sim Store, we specialize in fast, digital, and physical delivery of US mobile communication solutions (Tello Mobile SIM cards and eSIM profiles).
- eSIM Products (Digital Delivery)
Due to the digital nature of eSIM profiles, once an eSIM activation QR code or code set has been issued or delivered via email/dashboard, all sales are FINAL and NON-REFUNDABLE.
- No refunds will be provided for device incompatibility. It is the customer’s responsibility to verify that their device is eSIM-compatible and carrier-unlocked prior to purchase.
- No refunds will be issued for change of mind or once the purchase is completed and the digital profile is generated.
- Physical SIM Cards
- Order Cancellations: Physical SIM card orders can only be canceled if the item has not yet been dispatched.
- Returns & Refunds: Unopened, unused physical SIM cards in their original original packaging can be returned within 14 days of delivery. The customer is responsible for all return international shipping costs. Shipping fees paid on the original order are non-refundable.
- Exceptional Technical Issues
If you experience technical issues activating your service, you must contact our support team at tjconnect22@gmail.com within 7 days. If our technical support determines a defect on our side that prevents activation (and is not related to third-party app restrictions, locked devices, or user error), a replacement or store credit will be provided at our discretion.